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Here at urbanstarry.com we offer dependable shipping services to ensure you get your parcel, when you want it. To find out more please see our Shipping Policy here.

Cancellation

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Time limit: within 24 hours after payment of order

Shipping:

•  Order processing time is about 3-5 days
•  Delivery time is about 7-15 working days

Returns

• We accept return of products. Customers have the right to apply for a return within 14 Natural day,after the receipt of the product.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
• Customers will only be charged once at most for shipping costs (this includes returns);We are not responsible for the postage caused by the return of goods. No restocking fee to be charged to the consumers for the return of a product.
•  Don't hesitate to get in touch with us if you have any questions. Thank you :)

• How can I pay?
  
  We accept all major credit and Paypal.
  
  Payment is made at the Internet check out, which can be accessed through your Internet shopping bag icon.
  
  Remember, you can still change your mind at the checkout as to whether you wish to continue with the purchase.

• When do I give my payment details?
  
  Payment is made at the 'Order Summary' page, which can be accessed through your Internet shopping bag icon. You can still change your mind at this stage.
  
  Payment is only made when you click to 'Place your Order'.

• When will I be charged?
  
  The full purchase price will be charged to your card upon placement of your order.